1. Terms & Conditions for the use of the photo

I understand the collection, storage, transmission and use of my personal information including both personally identifiable data and non-personal identifiable data, as part of my online consultation. I understand that Alcheme Skincare Pte Ltd will use my data to provide me with information on ingredients and skincare product recommendation.

I further understand that Alcheme Skincare online consultation is not a medical device; neither does it provide medical advice to users. I fully understand and agree that the content of the online consultation is not intended or designed to diagnose, prevent, treat or provide a cure for any condition or disease, to ascertain the state of my health or to be substituted for professional medical care, and I understand and agree that the features of the online consultation are purely intended for informational use only.

I understand that in addition to use of my personal information during the online consultation, certain of my information may also be used by Alcheme Skincare in anonymous form only to assist in various research activities.

By using the online consultation, I specifically consent to all such uses without compensation or remuneration of any such type. I have read and agreed to the Alcheme Skincare Privacy Policy and all its terms contained therein.

I confirm that I am 18 years of age of older.

I confirm that I have read and agreed to Alcheme Skincare Privacy Policy.

I understand that I may opt-out of receiving communications at any time by visiting www.alcheme.one or by sending an email to [email protected]



1. How can I make a purchase?

Shopping at alcheme.one is easy:

  1. Login to alcheme.one
  2. Take the online consultation
  3. At the end of the consultation add the products in your cart, click on “Add to Cart” for the item you wish to purchase
  4. To change the quantity of the item, change the number in the box under the “Quantity” column
  5. To review the items in your cart, click on the ‘Cart’ link, located at the top right of the page
  6. If you have an applicable ‘Promo Code’, enter it and click on ‘Apply’. The total price will be updated with the discount
  7. Review your order at the Cart Page. Once you are ready to place the order, click on ‘Checkout’.
  8. Fill in all necessary details for your shipping details (No PO Box), click on ‘Proceed to Purchase’ to choose your preferred payment method
  9. Please review your orders again and total amount before completing the payment

You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you receive a confirmation email.

2. How long does it take to confirm my order?

Orders are confirmed once payment has been completed. Please check your email for the Order Confirmation.

3. Why does my Order Status show “payment pending”? Should I re-create a new order?

Most payments are processed immediately. Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive a confirmation email within 24 hours, please contact us at [email protected] and do not re-create your order to prevent duplication.

4. Can I amend my order after it has been confirmed and paid for?

Your products are personalised, therefore we process orders as soon as we receive them and we know how exciting it is to receive them on time ; thus we are unable to amend any orders as we process orders immediately when payment is confirmed.

5. May I buy products directly at your showroom?

You can make an appointment if you would like to purchase personalised products. However due to manufacturing process, we do not guarantee we will be able to manufacture it on the spot and we might have to deliver it.

6. Can I cancel my order?

Unfortunately, we are unable to cancel orders once it is paid. We receive a lot of orders and we are unable to go though them individually as this will cause delays to all other orders. Please review your items before completing your orders. Only items showing in your Order Confirmation will be shipped unless the items are Out of Stock.

7. I am having issues using the coupon/voucher code

Please check the terms and conditions of the discount code

If you have any issues, please contact us Customer Service team at [email protected].

8. Can I order through phone?

Although we love talking to our customers, we strongly encourage placing your orders online in order to save your customer profile. If you need to speak to us regarding order and account enquiries , please email our Customer Service team at [email protected]

9. I am facing problems ordering through my mobile device

alcheme.one is compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache before logging onto www.alcheme.one. If you continue to face problems, please send a screenshot of the error to [email protected] and we will assist you.

10. What do I do if I receive a faulty item or have a problem with an item ordered?

Please contact us immediately at [email protected] with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected back by our courier.

11. Can I purchase items in bulk and can I get more discounts?

As Alcheme provides personalised skincare, Alcheme does not allow purchasing of items in bulk. We may limit the number available for purchase, so that as many clients as possible may enjoy our merchandise. Selected items will be limited to 2 items per customer and some will be limited to 6 per item/variant to allow as many customers to enjoy our products and selections. The products available at Alcheme Skincare including any samples are for your personal use only. Please visit our Legal Terms of Use Page for more information.


1. What and where is my order confirmation number

The order confirmation number can be retrieved either in your confirmation email or when you view your “Order Status” under “My Account”.

2. What kind of payment method may I use at alcheme.one?

Credit Card (Visa/Mastercard/AMEX)


3. Why does my Order Status show “payment pending”? Should I re-create a new order?

Most payments are processed immediately. Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive a confirmation email within 24 hours, please contact us at [email protected] and do not re-create your order to prevent duplication.


  1. What are your delivery options and how much is shipping?

We offer free delivery worldwide with standard delivery. If you wish to have your products earlier, you can choose an alternative shipping option with a fee.

Standard delivery

Express delivery

SG local


(3-5 days)


(day +1/2)

Asian countries


(5-7 days)

15 USD

(3-5 days)

Worldwide delivery

Except USA


(10-15 days)

30 USD

(3-5 days)

For international orders, you will receive a shipping tracking number once the delivery arrangement has been confirmed.

Please note that International orders may be subject to import taxes, duties and custom fees, which are levied once the package reaches its destination, and are the responsibility of the recipient.

We are closed for delivery on Saturdays, Sundays and on Singaporean Public Holidays
Shipping may take longer during sale periods, holidays and extreme weather

Can I upgrade my delivery methods afterward?

Unfortunately once your order has been paid and processed, we are unable to change your Shipping Method.

Can I collect my order directly from Alcheme?

Unfortunately we cannot offer self-collection at this stage.

I entered the wrong address, what should I do?

The delivery address for an order must be a valid residential address – we do not ship to P.O. Box or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been paid.
In the event that the wrong address is indicated in the order, and the package is delivered, Alcheme will not be liable for any replacement or refund.
The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.

What should I do if my order has not arrived?

Please email us [email protected] and we will get you in touch with our partner courier.

Will I get charged for a re-delivery?

If we attempt to deliver your order, but you are not present to receive it; we will re-deliver on the next available date. Please note, there is a re-delivery fee of S$10 if your delivery fails 2x.


  • What is the return and exchange policy?

For defective items, we have a 14-day exchange policy upon receipt of order, subject to the following terms and conditions:

  • Item must be in its original purchase condition, bottle must be unopened, unused, unmarked and not defaced in any manner.
  • If you change your mind about the product, please see instructions below.

For returns, please email us at [email protected] with your order number and information on the affected item. Returned items must meet the requirements above. We will ship you a new non defective product.

1. What do I do if I had an allergic reactions?

At Alcheme Skincare we specially curate the products we carry. The ingredients of the product are listed on the page to help you identify any sensitivities with certain ingredients. Different skin types and skin conditions may react differently to our products. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced an allergic reaction, please send a detailed description of what occurred along with the pictures to [email protected]. We will find an appropriate solution. Please note that issues must be reported within 14 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.

What happens if I am unhappy with the product I purchase or I changed my mind?

Unfortunately due to the high level of personalisation of the product, we do not accept return of items if you have changed your mind after receiving the items. Please review your cart before completing the order.

4. Can I test the products before buying them online?

As we are an online store, we do not have an option to test or see the products before purchasing them. However, you can purchase a 5 mL trial size in order to try the product ; you will be able to redeem the cost of this sample on your full retail size product at your next order. Please also check the ingredients listing before completing your purchase to identify any allergens.


Will my personal information be shared with third parties?

Alcheme.one prides itself on providing a safe and secure shopping experience. All information is kept private and confidential. For more information, please read our Privacy Policy in full.

I am having problems logging into my account.

If you receive a message stating that your email address/password is not recognised – please follow the steps below:

  • Please clear your cache and browser history. Close and open a new browser.
  • Make sure you are using the same email address and password you registered with.
  • If you are unable to recall your password, click on “forgot your password?” link on the page. You will be prompted to enter your email address and a link will be sent to you to create a new password for your account

If you continue to experience problems, please email [email protected] with the details and screenshots of the error.

Terms of use


Welcome to the website of Alcheme (“Site”). The following Terms and Conditions, our Privacy Policy, any other terms and conditions and policies which you may find throughout our Site (such as our Returns & Exchanges Policy) in connection with certain functionality, features or promotions, and any other laws or regulations which apply to the Site, collectively govern usage of the Site, our related websites, and the products and services provided therein (collectively “Terms and Conditions”).

We encourage you to read these Terms and Conditions, and consult our Help section if you have any particular questions in relation to browsing and shopping online with us. By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

You may be accessing the Site from a computer or mobile device and these Terms of Use govern your use of the Site, regardless of the means of access.


This Site is created and controlled by us in Singapore. As such, the laws of Singapore will govern these Terms and Conditions. By using this Site you submit to the jurisdiction of the court of Singapore and agree that any legal action will only be commenced in these forum. The Site is available only to people who can form legally binding contracts under applicable law.


We may from time to time modify these Terms and Conditions, other policies, or the content of the Site, without notice. Any changes are effective immediately upon posting to the Site. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. You should read the Terms and Conditions before placing an order online and check back often. If you do not agree to any change, then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law. We do not promise to continue to offer or maintain the Site online. We may withdraw it from use in accordance with our business strategy from time to time. Accordingly we may, with or without prior notice, terminate any or all of the rights granted by these Terms and Conditions.


We attempt to be as accurate as possible when describing our products and services on the Site, however, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colours, information or other content available on the Site are accurate, complete, reliable, current or error-free.


In order to make purchases through this Site, you will be requested to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details. By entering your payment details you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals who meet the Alcheme Skincare terms of eligibility. Individuals must have been issued a valid credit card by a bank acceptable to Alcheme Skincare applications must be acceptable to Alcheme Skincare and have authorised Alcheme Skincare to process a charge or charges on their credit card in the amount of the total purchase price for the goods or services.

If you register on the Site, you will have an email address/username and password for your My Account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You are responsible for keeping such information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only current, complete, accurate and truthful information. If you are accessing and using the Site on someone else’s behalf, you represent that you have the authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and Conditions and to accept liability for harm or loss caused by any wrongful use of the Site or Content resulting from such access or use.

We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms and Conditions are violated or if we decide, in our sole discretion, that it would be in our best interests to do so.

By making an offer to purchase goods or services form us, you expressly authorise us to perform credit checks and, where Alcheme Skincare considers necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. Please refer to our Privacy Policy for further information about how we use your personal information. We reserve the right to only accept orders from those over 18.


Prices shown on the Site are in Singapore Dollars (SGD) and are inclusive of GST. Prices are subject to change effective immediately upon posting to the Site or other form of notification.


Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Alcheme Skincare will be completed when we email you to confirm the goods have been dispatched and have been handed over to the designated carrier. The sale contract is concluded in Singapore.

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, that the item ordered is out of stock or that you do not meet the eligibility criteria set out, or otherwise contemplated, within the Terms and Conditions.

Alcheme Skincare reserves the right to refuse to process or refuse service to anyone at any time at our sole discretion.

Alcheme Skincare reserves the right to refuse to process or refuse service to anyone at any time at our sole discretion. Alcheme Skincare reserves the right to restrict multiple quantities of an item, or restrict the number of items being shipped to any one customer or postal address.


By placing an order with Alcheme Skincare you agree to use the products or services only for their intended purpose. If you use the products or services for any other purpose you will assume full responsibility for any loss or damage arising out of this use.


The Site and its “look and feel”, all of its information, graphics, headers, button icons, photographs, content, image rights, sounds, music, video, audio or text on this Site and all intellectual property rights contained therein, including, without limitation, trade marks, designs, graphics, logos, button icons, data compilations and software, and the compilation and organisation thereof (collectively the “Content”), are owned by, and is the property of, Alcheme Skincare, or in some cases, our affiliates, partners, licensors. These intellectual property rights are protected by Singaporean and international laws, including laws governing copyright and trade marks.

Your use of the Content grants no rights to you in relation to any copyright, designs, trademarks or any other intellectual property or material rights relating to the Content or any portion of the Site. This includes, without limitation, Alcheme Skincare Software and all HTML and other code contained in this Site.

You are permitted to use the Content only as expressly authorised by Alcheme Skincare, its third party licensors and subject to the Copyright Act 1968 (Cth) and other related legislation. Any reproduction, redistribution, duplication, copying, selling, accessing, modifying or otherwise exploiting, of the above listed Content, in whole or in part, for any purpose without our express consent is prohibited. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

Alcheme Skincare makes no recommendations as to the use of any information or Content on this Site which may infringe the intellectual property rights of itself or any third parties. Alcheme Skincare makes no representations or warranties that use of the information or Content on this Site will not infringe such intellectual property rights.


We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Site. This limited licence does not include the right to (and you are prohibited from doing any of the following): (a) frame or utilize framing techniques to enclose the Site or any portion thereof; (b) republish, redistribute, transmit, sell, license or download the Site or any and/or all Content (except caching or as necessary to view the Site); (c) make any use of the Site or any and/or all Content other than personal use; (d) modify, reverse engineer or create any derivative works based upon either the Site or any and/or all Content; (e) collect account information for the benefit of yourself or another party; (f) use any meta tags or any other “hidden text” utilizing any and/or all Content; or (g) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure. You must retain, without modification, all proprietary notices on the Site or affixed to or contained in the Site. All powers (if any) conferred on you by section 26 of the Trade Marks Act 1995 (Cth) are expressly excluded.

Any unauthorized use by you of the Site or any and/or all of our Content automatically terminates the limited licenses set forth in this Section without prejudice to any other remedy provided by applicable law or these Terms and Conditions.


The advice and information contained within the Site is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. While every effort is taken to ensure that the information contained within the Site is accurate, Alcheme Skincare takes no responsibility for any loss or damage arising from its use.

Alcheme Skincare does not promise that the Site and Content is error-free. Alcheme Skincare does not promise that the functional aspects of the Site and Content will be error free or that this Site, Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

The Site is presented “as is” and we make no representations or warranties of any kind whatsoever, express or implied, in connection with these Terms and Conditions or the Site, including but not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not able to be excluded at law.


You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the Site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) computer viruses, system failures or malfunctions which may occur in connection with your use of the Site, including during hyperlink to or from third party websites; (e) any inaccuracies or omissions in Content, or (f) events beyond our reasonable control.

Further, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind or loss of profits, loss of revenue loss of data, loss of goodwill, arising out of or related to the Site or your use (or non-use) thereof, regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages and in no event shall our maximum aggregate liability exceed one hundred dollars ($100.00).


You indemnify us against any action, liability, claim, loss, damage, proceeding, expense (including legal costs) suffered or incurred by us, arising from, or which is directly or indirectly, relate to:

  • your breach or non-observance of any term of these Terms and Conditions;
  • any breach or inaccuracy in any of your representations or warranties; or
  • your use of the Site.


This Site (and any goods or services purchased on or via the Site) is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within, on or via this Site. You may not use this Site (and any goods or services purchased on or via the Site), or any of its Content, to further any commercial purpose, including, without limitation, any commercial activity, sales or offering for sale, advertising or advertising revenue generation activity on your own website, auction sites, group buying sites social media sites or otherwise.


If you upload or otherwise provide any information or content (“User Content”) in the course of accessing or using the Site, you agree that such User Content will be available to us to use in any manner we think fit, subject to applicable provisions of any legislation including (without limitation) privacy legislation. You agree that you will not upload or otherwise provide any User Content which:

  • is defamatory, fraudulent, unlawful, threatening, intimidating, harassing, inappropriate, harmful, hateful, abusive, tortious, obscene, invasive of another’s privacy, sexist, racist, violent, degrading;
  • infringes the intellectual or other proprietary interests of third parties;
  • contains spam, chain letters, pyramid and other such selling and marketing schemes, computer viruses, computer code, files or programs or other harmful components that are designed to interrupt, destroy, change or limit the functionality of the Site or any other computer software, hardware or other electronic equipment, information which in any way impinges on another user’s use or enjoyment of the Site or otherwise breaches or encourages other users to breach these Terms and Conditions;
  • violates any law, statute or regulation;
  • forges information to disguise the origin of any User Content; or
  • encourages or incites any other person to engage in any of the above behaviour.

You grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise and use the User Content (and all intellectual property rights contained therein), in all media now known or not currently known. You also waive any moral rights or similar rights you may have or may acquire in the future in that User Content in our favour.


We may include hyperlinks on this Site to other websites or resources operated by parties other than Alcheme Skincare for convenience only. Alcheme Skincare is not responsible for the content or accuracy of any off-site pages linked to or from the Site, nor are we responsible for the availability of such external websites or resources, and we do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any offerings, advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources. You should make your own reasonable enquires regarding the content of these sites. Your linking to or from these websites is at your own risk. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit. Reference to any product, service or other information by trade mark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Mecca.


If, in our reasonable opinion, you breach any provision of these Terms and Conditions we may immediately issue a warning, temporarily suspend or permanently prevent your access to all or parts of the Site. In any event, we may terminate these Terms and Conditions (and your right to use the Site) at any time and for any reason without prior notice to you.


No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created between you and us by these Terms and Conditions.


We shall not be responsible for any delay, suspension or failure arising out of any circumstances outside of our reasonable control, including but not limited to, acts of God, governmental actions, strikes, lockouts or other labour difficulty, war or national emergency, acts of terrorism, fire, explosion, flood, an act or omission of a third party, inability to obtain any necessary materials, equipment, facilities or services, the failure of performance provided by others, internet interruption or virus, accidents or breakdown of plant, machinery, software, hardware or communication network.